Remote Customer Service Rep
Company: Arch Staffing and Consulting, LLC
Location: Houston
Posted on: May 16, 2022
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Job Description:
Job Description Agents will be responsible for receiving inbound
calls and troubleshooting customer issues with the goal of
utilizing available tools to provide single call resolution and
maintaining the utmost in customer satisfaction. Agent will need to
be articulate, patient, and possess the ability to explain a wide
range of technical concepts to customers of varying degrees of
aptitude while maintaining a pleasant disposition. Essential
Responsibilities and Deliverables -- Provide customer support
through technical competence and effective communication skills. --
Provide ---best in class--- customer experience on every customer
interaction. -- Troubleshoot the customer---s problems using the
tools provided and troubleshooting knowledge. -- Utilize superior
multitasking and communication skills to simultaneously employ
numerous resources to research and resolve customer issues in a
timely manner. -- Able to identify and escalate customer issues
with empathy. Critical Working Relationships -- Work closely with
internal HBO and external Consumer customers -- Accept feedback
from Quality Analysts, supervisors, and other sources
Experience/Knowledge/Skills: 1 year or more inbound call center
experience Prior medical or health insurance experience Knowledge
of medical terminology helpful Former sales experience EQUIPMENT
QUALIFICATIONS: -- Laptop/desktop (no older than 3 years), Intel i5
core processor or equivalent AMD Processor -- Webcam Required -- No
Tablets or Chromebooks -- Computer Type: PC compatible (no MACs) --
Minimum OS Version: Windows 10 (with all recent updates) -- Minimum
Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors,
1.4 GHZ (1400MHZ) on single-core processors -- Minimum RAM: 4GB or
greater -- Minimum Graphic Resolution: 1024--768 -- Sound card with
speakers or headset for training audio (During call processing a
headset that is attached to your phone is required) -- Monitor
Size: 17 inches or larger -- Internet Browser: Internet Explorer
11.0 or higher, Chrome (current version) -- Internet Connection:
DSL, cable, or fiber optic hardwired (no dial-up, satellite, or 4G
wireless connections) -- Internet Speed: High Speed internet
access, 10MBPS upload/download minimum -- Anti-virus Software: Must
have a current compatible version installed -- USB Headset: PC
headset, preferably with noise cancelling microphone, no wireless
headsets Company Description Bridging the gap between people and
opportunities.
Keywords: Arch Staffing and Consulting, LLC, Houston , Remote Customer Service Rep, Sales , Houston, Texas
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