Customer Service Representative I

Company: City of Houston
Location: Houston
Posted on: June 25, 2022

Job Description:

Applications accepted from: -ALL PERSONS INTERESTEDPosting Number: -28368Service Line: Houston Permitting CenterSection: HPC / Customer AssistanceReporting Location: 1002 Washington Avenue*Workdays & Hours: Mon. - Fri, 8:00 AM - 5:00 PM**Subject to change*DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSWelcomes customers to the Houston Permitting Center and provides general customer assistance throughout the customer visit. Receives and routes phone and email inquiries to the appropriate service provider. Acts as a liaison between customers, service providers and other departmental staff to accurately address inquires. Uses queuing/routing software to effectively check-in customers, manage waiting areas and monitor customer wait times. Uses and monitors Houston Permitting Center Live Chat. Distributes and/or creates how-to guides and applications to customers. Proactively engages customers to diagnose and resolve simple to moderately complex problems. Accurately communicates changes to policies and procedures. Performs data entry to record information for external and internal customers. Performs other duties as assigned.WORKING CONDITIONSThe position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds). -This is a Houston Public Works Emergency Management position at the Tier III Level.Job Requirements:MINIMUM EDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED.MINIMUM EXPERIENCE REQUIREMENTSSix months of administrative or customer service related experience -is required.Associate degree may be substituted for the experience requirement.MINIMUM LICENSE REQUIREMENTSNonePreference may be given to applicants with experience using Q-Flow, Live Chat and ILMS (Integrated Land Management System); and who are bilingual in Spanish.**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION/SKILLS TESTS REQUIRED: NoneHowever, the department may administer a skills assessment evaluation.SAFETY IMPACT POSITION: NoIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.Pay Grade 13APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. -Applications must be submitted online at: -. - -To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6020. -If you need special services or accommodations, call 832-393-6020. (TTY 7-1-1) -If you need login assistance or technical support call 855-524-5627. -Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. -All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. -Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.EEO Equal Employment OpportunityThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Keywords: City of Houston, Houston , Customer Service Representative I, Sales , Houston, Texas