Customer Service Representative I
Company: City of Houston
Location: Houston
Posted on: June 25, 2022
|
|
Job Description:
Applications accepted from: -ALL PERSONS INTERESTEDPosting
Number: -28368Service Line: Houston Permitting CenterSection: HPC /
Customer AssistanceReporting Location: 1002 Washington
Avenue*Workdays & Hours: Mon. - Fri, 8:00 AM - 5:00 PM**Subject to
change*DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSWelcomes customers
to the Houston Permitting Center and provides general customer
assistance throughout the customer visit. Receives and routes phone
and email inquiries to the appropriate service provider. Acts as a
liaison between customers, service providers and other departmental
staff to accurately address inquires. Uses queuing/routing software
to effectively check-in customers, manage waiting areas and monitor
customer wait times. Uses and monitors Houston Permitting Center
Live Chat. Distributes and/or creates how-to guides and
applications to customers. Proactively engages customers to
diagnose and resolve simple to moderately complex problems.
Accurately communicates changes to policies and procedures.
Performs data entry to record information for external and internal
customers. Performs other duties as assigned.WORKING CONDITIONSThe
position is physically comfortable most of the time with occasional
periods of stooping, bending and/or light lifting of materials of
up to 10 pounds. In the Houston Permitting Center, the position may
require lifting of moderately heavy items, such as plans (up to 40
pounds). -This is a Houston Public Works Emergency Management
position at the Tier III Level.Job Requirements:MINIMUM EDUCATIONAL
REQUIREMENTSRequires a high school diploma or a GED.MINIMUM
EXPERIENCE REQUIREMENTSSix months of administrative or customer
service related experience -is required.Associate degree may be
substituted for the experience requirement.MINIMUM LICENSE
REQUIREMENTSNonePreference may be given to applicants with
experience using Q-Flow, Live Chat and ILMS (Integrated Land
Management System); and who are bilingual in Spanish.**Preference
shall be given to eligible veteran applicants provided such persons
possess the qualifications necessary for competent discharge of the
duties involved in the position applied for, such persons are among
the most qualified candidates for the position, and all other
factors in accordance with Executive Order 1-6.**SELECTION/SKILLS
TESTS REQUIRED: NoneHowever, the department may administer a skills
assessment evaluation.SAFETY IMPACT POSITION: NoIf yes, this
position is subject to random drug testing and if a promotional
position, candidate must pass an assignment drug test.SALARY
INFORMATIONFactors used in determining the salary offered include
the candidate's qualifications as well as the pay rates of other
employees in this classification.Pay Grade 13APPLICATION
PROCEDURESOnly online applications will be accepted for this City
of Houston job and must be received by the Human Resources
Department during active posting period. -Applications must be
submitted online at: -. - -To view your detailed application
status, please log-in to your online profile by visiting: or call
832-393-6020. -If you need special services or accommodations, call
832-393-6020. (TTY 7-1-1) -If you need login assistance or
technical support call 855-524-5627. -Due to the high volume of
applications received, the Hiring Department will contact you
directly, should you be selected to advance in our recruitment
process. -All new and rehires must pass a pre-employment drug test
and are subject to a physical examination and verification of
information provided. -Must be able to pass a criminal background
check, obtain and maintain federally mandated security clearances
where required.EEO Equal Employment OpportunityThe City of Houston
is committed to recruiting and retaining a diverse workforce and
providing a work environment that is free from discrimination and
harassment based upon any legally protected status or protected
characteristic, including but not limited to an individual's sex,
race, color, ethnicity, national origin, age, religion, disability,
sexual orientation, genetic information, veteran status, gender
identity, or pregnancy.
Keywords: City of Houston, Houston , Customer Service Representative I, Sales , Houston, Texas
Click
here to apply!
|