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Customer Service Agent I

Company: Riverway Business Services
Location: Stafford
Posted on: November 26, 2022

Job Description:

The #1 Airbrush Cosmetics company in the world is seeking Full-Time motivated and confident Customer Service Agents to join their amazing Customer Care team in Stafford, TX! This role will entail delighting the company's customers with stellar customer service. Their team members are committed to providing an incredible customer experience with every interaction. The right candidate will have a desire to engage in meaningful conversation, the ability to think critically and on their feet in the moment, and a passion for genuinely helping others.

This exciting opportunity offers competitive pay plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid PTO.

Work Schedule: Monday - Thursday 8:30 am - 5 pm. Friday 8:30 am - 3:00 pm.

*Primary Responsibilities: *

* Demonstrate the ability to meet individual performance goals set forth by the company (save rate, quality, scorecard/KPIs)
* Respond to and track all customer inquiries that come in via phone in a timely fashion

Resolve customer concerns/complaints through active listening, empathy, professionalism, and problem-solving with focus on first call resolution

* Identify and address the reason(s) a customer wishes to cancel and overcome their concerns by providing solutions to retain the customer
* Educate customers about the features and benefits of our products and services to improve the overall customer experience
* Provide excellent customer service and build positive working relationships with customers for repeat business

*Education: *

* High school diploma from an accredited institution

*Experience: *

* Customer Service experience

*Skills/Knowledge: *

* Basic computer knowledge
* Ability to multi-task and work in a fast-paced environment
* Attention to detail and ability to gain insight into customer needs
* Good listening skills with the ability to overcome customer concerns or objections
* Excellent communication, customer service, interpersonal, and typing skills

Job Type: Full-time

Pay: Up to $17.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Stafford, TX 77477: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location%58047475%

Keywords: Riverway Business Services, Houston , Customer Service Agent I, Sales , Stafford, Texas

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