Automotive Business Development Center (BDC) Agent - $15-20/HR.
Company: J.P. ADAMS INVESTMENTS, LTD
Location: Houston
Posted on: April 17, 2024
Job Description:
Position Overview:Join our dynamic call center team as a
dedicated Automotive Business Development Center Agent, where your
primary role will be to ensure our valued clients receive top-notch
service scheduling for their regular automobile maintenance needs.
This role is pivotal in maintaining the smooth operation of our
service center and ensuring client satisfaction through effective
communication and organization.Key Responsibilities:
- Proactively engage with clients to schedule regular maintenance
appointments, utilizing excellent communication skills.
- Maintain a comprehensive understanding of automobile
maintenance schedules to provide informed suggestions to
clients.
- Efficiently manage appointment scheduling to accommodate both
client convenience and service center availability.
- Conduct follow-up and reminder calls to ensure clients are
informed and prepared for their appointments.
- Keep meticulous records of client interactions, appointments,
and service requirements.
- Demonstrate a basic knowledge of our service offerings to
assist clients with inquiries and recommend additional
services.
- Address and resolve client concerns promptly, ensuring a high
level of customer satisfaction.
- Utilize opportunities for upselling or cross-selling services
when appropriate.
- Collect and relay client feedback to improve service
quality.
- Collaborate closely with the service team for seamless
scheduling and service query resolution.
- Manage and update the client database with precision and
attention to detail.Skills and Qualifications
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Basic knowledge of automobile services and maintenance
schedules.
- Proficiency in database management and scheduling
software.
- Ability to work effectively in a fast-paced environment.
- Problem-solving skills and a customer-oriented approach.This
role offers the chance to become an integral part of our team,
contributing significantly to the efficiency of our service
operations and the satisfaction of our clients. If you are
passionate about customer service and have an interest in the
automotive industry, we encourage you to apply for this exciting
opportunity. PI230ad04bc198-31181-33811625
Keywords: J.P. ADAMS INVESTMENTS, LTD, Houston , Automotive Business Development Center (BDC) Agent - $15-20/HR., Sales , Houston, Texas
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