HoustonRecruiter Since 2001
the smart solution for Houston jobs

Call Center Agent/Days

Company: Houston Methodist
Location: Houston
Posted on: October 13, 2019

Job Description:

Houston Methodist Hospital
6445 Main St.
Houston, TX 77030

Category: Clerical

Job Type: Full-Time
Posted Date: Oct. 7, 2019
Work Shift: FT DAY
Work Week: M - F

Job Summary

At Houston Methodist, the Call Center Agent is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties include managing large volumes of inbound and outbound calls in a timely manner, identifying callers-- needs and providing solutions while maintaining proper documentation.

Refer to departmental ""Scope of Service"" and ""Provision of Care"" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

o Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%
1. Promotes a positive work environment and a focused work unit that actively helps one another to achieve optimal department results.
2. Collaborates with all members of the department by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Demonstrates effective communication and customer service skills. (EF).
3. Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all times (EF)

1. Utilizes multi-tasking skills to process patient needs from incoming and outgoing calls and faxes by coordinating, documenting, and tracking requests in Epic. Answers telephone promptly and in a professional manner at all times using identified scripts in all attempts to triage requests. Enter notes in Epic system while caller is on the telephone. Appropriately place callers on hold, after asking caller if they mind holding, and transfer callers as appropriate. (EF)
2. Responds in a proactive manner to caller concerns, resolving such matters according to established guidelines in a prompt manner. Contacts appropriate staff for unusual circumstances in a timely manner to maintain a high level of patient satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues. (EF)
3. Organizes workload and sets priorities. Utilizes all available work time by assisting fellow team members and performing additional tasks as assigned or requested. (EF)
4. Expected to answer calls in a timely manner to minimize call hold times.

1. Performs all patient communications following HIPPA guidelines. Reports complaints according to policies and procedures, and assures clinical practice guidelines are followed.

1. Self-motivated to independently manage time effectively and prioritize daily tasks.
2. Uses department resources/equipment/supplies properly and efficiently. (EF)

1. Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

o Minimum of two years of related experience, previous customer service experience in a call center or other telephone communication environment preferred

o None Required

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles


Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No

On-Call* No (for Non-Exempt or Exempt jobs)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

May require travel within No
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodistis consistently ranked in U.S. News & World Report's ""Best Hospital"" list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of ""100 Best Companies To Work For"" since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.

Company Description:

At Houston Methodist, we take our responsibility as the region---s premier health care system seriously.With a national reputation for excellence in patient care, education and research, we hold ourselves --- and the careers we build --- to a higher standard. We invite you to find your place among the best of the best, and to stand with us in earning the trust of millions of people across the Houston Metro area every day.Houston Methodist is comprised of a nationally recognized academic medical center and six community hospitals with a history of health care innovation. For the tenth straight year we have been named to FORTUNE---s list of ---100 Best Companies to Work For--- and have also been ranked the no.1 hospital in Texas by U.S. News & World Report.Discover the difference for yourself and join Houston Methodist.

Keywords: Houston Methodist, Houston , Call Center Agent/Days, Sales , Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Sales Jobs

Insurance Agents - LIFE INSURANCE LICENSED REQ'D (Houston,TX)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Houston
Posted on: 10/23/2019

Sales Development Program (Grow Our Own)
Description: Sales Development Program Grow Our Own br Looking to start your career in industrial sales br Successful entry level sales candidates will begin their career with SunSource in our Sales Training (more...)
Company: SunSource
Location: Houston
Posted on: 10/23/2019

Sales Associate
Description: Overview br Inside every Pier 1 Imports store are retail sales associates who bring our home furnishings brand to life with their talent, dedication, resourcefulness and creativity. As the leading home (more...)
Company: Pier 1
Location: Humble
Posted on: 10/23/2019

Licensed Life Insurance Agent - Work any time, from anywhere
Description: Licensed Life Insurance Agent - Industry-best comp plan, total work freedom br br Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted life insurance (more...)
Company: Assurance
Location: Conroe
Posted on: 10/23/2019

Client Liaison / Sales Coordinator
Description: We are seeking a highly successful sales professional with experience in the luxury hospitality, cosmetic, dermatology, spa, or plastic surgery industry.--Join our growing team at our 10,000 sq ft
Company: Basu Aesthetics + Plastic Surgery
Location: Cypress
Posted on: 10/23/2019

Outside Sales Representative
Description: /jtorresSENIOR LIFE SERVICES happens to be the home of the fastest growing final expense agency in the nation. We have spent the past several years building and opening up new territories across the nation (more...)
Company: Senior Life Services
Location: Houston
Posted on: 10/23/2019

Licensed Life Insurance Agent - Work any time, from anywhere
Description: Licensed Life Insurance Agent - Industry-best comp plan, total work freedom br br Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted life insurance (more...)
Company: Assurance
Location: College Station
Posted on: 10/23/2019

Description: MISSION:----The--Sales Account Manager--will support Lion Industrial Resources' growing client base. The position will channel feedback from the client base in order for the company to better serve its (more...)
Company: Lion Industrial Resources, Inc.
Location: Channelview
Posted on: 10/23/2019

Account Executive/Broker
Description: Job Family US-TX-Houston br br POSTING DESCRIPTION br br br br Aon is looking for an Account Executive/Broker br br As part of an industry-leading team, you will help empower results for (more...)
Company: Aon
Location: Houston
Posted on: 10/23/2019

Description: Description: br If you are a self-motivated team player who is detail-oriented, highly organized and eager to break into the medical equipment industry, then consider this opportunity. We are looking (more...)
Company: Dura Medic LLC
Location: Houston
Posted on: 10/23/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds