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Technical Service Representative

Company: Continental Carbon
Location: Houston
Posted on: November 11, 2019

Job Description:

MAIN FUNCTIONThe Technical Service Representative will support the primary activities of the Houston Technology Center and will focus on the support of the Marketing Team in the qualified handling of Technical Service matters. These Technical Service activities are necessary to position the Company as an industry leader in existing and future business. Ideal candidate must be able to demonstrate advanced troubleshooting ability in solving rubber compounding and carbon black issues. Must also be able to excel in a dynamic, hands-on environment with a strong emphasis on customer focus, technical expertise, team interaction, and problem-solving. Additional responsibilities will be assigned based on proficiency in compounding, extrusion, mixing, understanding of polymer and carbon black properties, quality control, and manufacturing. This role will provide leadership in leveraging technical expertise and business acumen to create and expand the Company's revenue base. DUTIES AND RESPONSIBILITES

  • Maintain zero recordable safety/environmental incidents
  • Provide Technical Service support to Marketing, Manufacturing, and Plant Quality Improvement
  • Maintain and develop relationships with existing customers and call on existing and potential customers
  • Resolve customer issues involving defective processes/product/issues related to conveying, mixing, extrusion and rubber compounding curing
  • Communicate customer issues with team members and define and oversee programs to resolve in a timely manner
  • Visit with existing and potential customers to plan, and direct new product development programs
  • Plan, organize, and prepare technical presentations to customers
  • Identify and manage opportunities for quality improvement and corrective actions with a goal of continual improvement and prevention of recurrence
  • Manage the process for incorporating changes to plant procedures and processes to avoid recurrence of issues related to customer complaints; this includes managing communications with sales, customers, lab and plant personnel, reviewing and coordinating changes and documenting changes in Qualtrax
  • Visit the Plants as needed to obtain team buy-in based upon the voice of the customer
  • Assist with the daily operations of the Houston Rubber Laboratory, plan laboratory work orders and review, analyze and interpret all compounding data
  • Write reports related to projects, rubber mixing, corrective actions, customer calls and travel
  • Participate in the safety program and facility inspections and emergency evacuation drillsSPECIAL SKILLS AND QUALIFICATIONS
    • Effective interpersonal and communication skills, and excellent oral / written communication skills
    • Demonstrated experience with carbon black applications is desired
    • Freedom to travel as needed; overseas travel may be required
    • Ability to collect, organize and analyze data and make effective recommendations for improvement
    • Proficiency with computerized and integrated information systems
    • Must be fluent in English; being fluent in Spanish is desirableCHARACTERISTICS
      • Must be able to work individually and as a team member.
      • Must be able to perform multiple tasks.
      • Must be able to communicate effectively.
      • Must be open to working rotating shifts, weekends & holidays. (Where applicable.)
      • Must maintain good attendance record due to the 24/7 operation of the plant. (Where applicable.) EDUCATION AND EXPEIRENCE
        • BS or MS degree in a chemistry or engineering discipline
        • 5 or more years of relevant work experience with rubber compounding or tire manufacturing

Keywords: Continental Carbon, Houston , Technical Service Representative, Sales , Houston, Texas

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