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Customer Success Senior Director

Company: Trc Companies, Inc.
Location: Houston
Posted on: November 18, 2023

Job Description:

About Us Groundbreaker. Game changer. Pioneer.TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. OverviewTRC's Intelligent Grid Solutions is seeking a highly skilled and motivated Customer Success Senior Director (CSSD) with experience in electric and gas utility operations implementing and integrating various grid technology solutions including but not limited to, Operational Technologies, Advanced Metering, DERMS, GIS and ISO/RTO market solutions. ResponsibilitiesThe CSSD is responsible for the successful delivery of projects and the development and maintenance of the customer relationship at a designated client, or clients (Client). The CSSD identifies opportunities at the Client and works with the TRC sales organization and the appropriate Practice Leaders to successfully address and convert into projects the identified opportunities. In that capacity, the CSSD reports to the TRC's IGS sales leadership. The CSSD also has oversight and delivery responsibility for the TRC's IGS portfolio of projects at the Client. The CSSD is the first level of escalation for resolution of delivery issues. In that capacity, the CSSD will assume the role of Program Manager and will report to the TRC PMO. The CSSD is a natural leader who acts as a champion to foster a positive project work environment; and successfully leads the TRC's IGS project teams to accomplish all the project(s) objectives on time and on budget.Excellent communicator, the CSSD develops strong relationships with the key Client stakeholders. He is their trusted advisor. Qualifications

  • Previous experience leading and managing large-scale, multifaceted enterprise-wide Operational Technologies Projects in an electric or gas utility environment
  • Experience in IT/OT within T&D Organizations
  • Demonstrated project manager level experience managing multiple, concurrent software delivery projects.
  • Minimum of 10 years program/project management experience with documented experience managing software implementation projects with a $5M project budget or greater.
  • Excellent relationship management and collaboration skills.
  • The successful candidate will be fully knowledgeable and proficient in all aspects of the project management Body of Knowledge
  • Excellent organizational, decision making and presentation skills
  • Excellent communication skills ranging from addressing C-Level to multiple technical teams
  • Ability to self-direct and work independently as well as in a team environment
  • Excellent team building and motivational skills
  • Excellent budgeting and financial skills
  • Proficiency with MS-Project and with MS Office Suite: Excel, PowerPoint, Word EEO StatementTRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Trc Companies, Inc., Houston , Customer Success Senior Director, Executive , Houston, Texas

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