Customer Success Senior Director
Company: Trc Companies, Inc.
Location: Houston
Posted on: November 18, 2023
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Job Description:
About Us Groundbreaker. Game changer. Pioneer.TRC has long set
the bar for clients who require more than just engineering,
combining science with the latest technology to devise innovative
solutions that stand the test of time. From pipelines to power
plants, roadways to reservoirs, schoolyards to security solutions,
clients look to TRC for breakthrough thinking backed by the
innovative follow-through of an industry leader.TRC's professionals
work with a broad range of commercial, industrial and government
clients and the communities they serve. We deliver breakthrough
solutions that address local needs -- so our clients can better
succeed in an ever-changing world.Working at TRC means tackling
interesting, meaningful projects. We pride ourselves on our
collaborative spirit, entrepreneurial zeal and agile corporate
structure. We recognize that the expertise of our staff is our
strongest asset, so we generously reward employees for successful
performance and invest in their careers through training and the
development of new skills and certifications. OverviewTRC's
Intelligent Grid Solutions is seeking a highly skilled and
motivated Customer Success Senior Director (CSSD) with experience
in electric and gas utility operations implementing and integrating
various grid technology solutions including but not limited to,
Operational Technologies, Advanced Metering, DERMS, GIS and ISO/RTO
market solutions. ResponsibilitiesThe CSSD is responsible for the
successful delivery of projects and the development and maintenance
of the customer relationship at a designated client, or clients
(Client). The CSSD identifies opportunities at the Client and works
with the TRC sales organization and the appropriate Practice
Leaders to successfully address and convert into projects the
identified opportunities. In that capacity, the CSSD reports to the
TRC's IGS sales leadership. The CSSD also has oversight and
delivery responsibility for the TRC's IGS portfolio of projects at
the Client. The CSSD is the first level of escalation for
resolution of delivery issues. In that capacity, the CSSD will
assume the role of Program Manager and will report to the TRC PMO.
The CSSD is a natural leader who acts as a champion to foster a
positive project work environment; and successfully leads the TRC's
IGS project teams to accomplish all the project(s) objectives on
time and on budget.Excellent communicator, the CSSD develops strong
relationships with the key Client stakeholders. He is their trusted
advisor. Qualifications
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Keywords: Trc Companies, Inc., Houston , Customer Success Senior Director, Executive , Houston, Texas
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