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Staff Technical Support Analyst

Company: BMC Software
Location: Houston
Posted on: November 23, 2021

Job Description:

BMC Digital Business Automation Global Support Team is looking to grow our team with someone who desires a career in external customer facing Technical Support with room for advancement. This is a great position for anyone who likes to solve complex puzzles. The Staff Technical Support Analyst is a customer facing role that will provide Level 2 technical support for the Control-M Workload Automation application. You will interact with BMC R&D to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues. You will work be working directly with experienced System and Database Administrators via both e-mail and phone. Your job will be to: Understand the customer's issue Take the appropriate steps to have the customer collect necessary information and then read logs to determine the cause of the issue Test your solution on your personal lab machines Provide and Verify the solution to the customer Investigate Root Cause and take the appropriate steps to eliminate future occurrences Document solutions for future use in a knowledge base The best candidate will have the following skills: Linux System Administration (2 years Required) Windows System Administration (2 years Required) SQL Knowledge (Postgres, Oracle, MS-SQL) Network Communication Shell Scripting Customer Service Any of the following is a bonus: BMC Control-M Workload Automation Software SSL File Transfer Microservices From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. Job Type: Full-time Pay: $65,000.00 - $70,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule: Monday to Friday On call Supplemental Pay: Bonus pay Experience: Linux Administration: 4 years (Required) Language: Portuguese (Preferred) Spanish (Preferred) Work Location: Multiple locations Work Remotely: Temporarily due to COVID-19 Work Location: Multiple Locations

Keywords: BMC Software, Houston , Staff Technical Support Analyst, IT / Software / Systems , Houston, Texas

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