Coordinator, Hope Lodge - Overnight (Thurs - Sat)
Company: American Cancer Society
Posted on: June 12, 2021
- High School Diploma, GED or equivalent required. Post-secondary
- At least one-year experience in healthcare, social services,
hospitality services, or volunteer management, or an equivalent
combination of experience and education preferred.
Excellent communication, customer service, analytic, computer.
consulting skills and conflict resolution. Ability to work
independently and with minimum direction. Remains calm even under
highly stressful situations.
Knowledge of ACS mission, and complete understanding of Hope
Loge operations and program purpose is required. Proven ability to
prioritize and execute tasks in a high-pressure environment.
Ability to assess needs of various stakeholders and creatively
influence courses of action within budgets and timelines.
Experience in hospitality housing or similar residential management
preferred. Current CPR and AED certification required (this may be
achieved within 90 days of hire).
Ability to lift and carry 25 pounds. Ability to move around to
all areas of the lodge quickly and safely including proper cleanup
and disposal of bodily fluid spills and infectious waste. Ability
to travel by vehicle and/or airplane as necessary. A valid driver's
license and clean driving record is required. Able to work
occasional nights, weekends and unusual hours as may be needed to
ensure 24/7/365 staffing. ACS will require employees to follow
guidelines established by the organization with respect to the
COVID-19 virus. This may include, but is not limited to, wearing a
mask, testing, washing hands, social distancing, etc.
ACS provides staff a generous paid time off policy; medical,
dental, retirement benefits, wellness programs, and professional
development programs to enhance staff skills. Further details on
our benefits can be found on our careers site at:
jobs.cancer.org/benefits. We are a proud equal opportunity
Save lives. Fulfill yours.
At the American Cancer Society, we're leading the fight for a
world without cancer. Our employees and 1.5 million volunteers are
raising the bar every single day. We actively seek candidates from
diverse backgrounds including communities of color, the LGBTQ
community, veterans, and people with disabilities. The greater the
diversity of our people, the better we can serve our
The people who work at the American Cancer Society focus their
diverse talents on our lifesaving mission. It is a calling. And the
people who answer it are fulfilled.
Assists the Hope Lodge team in operating a Hope Lodge, a free
hospitality house for cancer patients undergoing active outpatient
cancer treatment and their caregivers. Ensures all policies and
procedures for both Hope Lodge operations and general American
Cancer Society are followed. Ensures safe operation of a Hope Lodge
operating 24/7/365. Implements constituent relationship management
principles as standard business practice. Partners with area
hospitals, clinics and health systems in maintaining guest
referrals. Collaborates with ACS staff to ensure financial and
volunteer support of the lodge.
The schedule for this role is 11:30pm-8:00am, Thursday -
Saturday at $17.25 per hour. This role is fully benefits eligible
and eligible for additional shift differential pay due to hours
outside of the day shift.
- Maintains the safety and comfort of Hope Lodge guests,
volunteers, and other visitors as a primary focus and ensures any
issues or concerns are addressed immediately and within
- Performs all guest interactions and processes including
referrals, screening, check-in, orientation, stay, and check-out in
strict adherence to Hope Lodge Operations policies.
- Ensures timely and accurate reporting including ensuring data
is entered into applicable software and systems (HMS, Salesforce,
Marketplace, Concur, ADP, etc.).
- Ensures timely completion of all required American Cancer
Society trainings and compliance courses and attends all required
- Performs any and all necessary responsibilities in the absence
of additional staff or volunteers, including guest transportation,
and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling
this responsibility may require unplanned/unscheduled time at the
- Assists in the recruitment, training, retention and utilization
of volunteers in an appropriate manner to support Hope Lodge
- Serves as a spokesperson for the Hope Lodge and actively
promotes community relations and awareness of Hope Lodge activities
including tours for civic, community and health care groups.
- Identifies development opportunities with Hope Lodge guests and
community leaders that interact with Hope Lodge; assists with
solicitation when appropriate.
- Reviews and updates patient information, current lodge status,
and maintenance logs at the beginning and end of each shift.
- May provide rides for Hope Lodge guests to/from treatment
centers and other destinations authorized by lodge management
utilizing Hope Lodge vehicle in a safe, efficient and professional
manner. Tracks all rides provided, miles driven, safety issues and
vehicle maintenance needed or completed.
- Duties for a specific shift or lodge location may also
- Cleaning/sanitizing common areas and/or guest rooms;
- Working on laundry as assigned which may include washing,
drying, folding, putting sheets and linens away and/or preparing
rooms for incoming guests.
Performs other duties as assigned.
Keywords: American Cancer Society, Houston , Coordinator, Hope Lodge - Overnight (Thurs - Sat), Other , Houston, Texas
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