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Incident Manager - REMOTE

Company: SYSCO Corporation
Location: Houston
Posted on: September 16, 2021

Job Description:

An employer in Houston, TX is seeking an Incident Manager to join their team, this role can sit fully remote. As an Incident Manager you will be working with the team to assess the severity of reported incidents, identify relevant service owners, initiate and lead incident management calls with the relevant parties (Product Owners, Vendors, etc.), communicate the progress of the incidents and ensure proper closure/resolution of the incidents. Using what was learned from those incidents you will drive further improvements to their automation, monitoring and processes to proactively identify and resolve critical incidents. Within this role you will work closely with service owners to deliver a clear, concise picture of incidents and the short-term remediation applied to ensure problem prevention methods and mitigation strategies are continually applied to improve application availability.

ITIL Foundations Certification
4+ years of Incident Management experience supporting technology products

Experience managing and coordinating P1 and P2 major incident

Knowledge of IT Service Management practices and working experience in Incident Management systems such as ServiceNow

Technical knowledge and experience with Windows/Linux environments, SQL, Active Directory, Network troubleshooting and AWS/Azure

Knowledge and Experience with Monitoring tools such as Dynatrace, New Relic, DataDog, Nagios and Splunk

Superior communication skills both written and verbal

Team Player Mentality

Bachelors Degree

Comfortable working one of the following shifts: Sunday - Thursday 11am to 8pm CT or Monday - Friday 10am to 7pm CT

Keywords: SYSCO Corporation, Houston , Incident Manager - REMOTE, Other , Houston, Texas

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